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Bosch North America

Bosch to open first communication center in the U.S.

- Expanded international service center network

- New Fort Lauderdale, Fla. location to support automotive,
travel and transportation industries

- Up to 100 new jobs expected by end of 2014

Frankfurt, Germany and Fort Lauderdale, USA – The Bosch Group, a leading global supplier of technology and services, will open its first North American communication center in Fort Lauderdale, Fla. in early 2014. At the new location, the business unit Bosch Communication Center, the Group’s international service provider, will expand its global network and begin offering a range of services for American and Canadian customers. The new service center is expected to generate approximately 100 jobs by the end of 2014.

“The North American market is a key strategic growth market for us. The new location in Fort Lauderdale will provide us a strong operational basis to establish our business in the United States and Canada and effectively support local customers,” says Robert Mulatz, head of Bosch Communication Center.

Services for the automotive, travel and transportation industries
In Fort Lauderdale, Bosch Communication Center will focus on services for the automotive industry that increase safety and convenience for drivers and passengers. The international service provider plans to offer a range of services, such as 24/7 emergency call service, roadside assistance as well as customer services for carsharing companies. “Innovative mobility concepts are gaining more importance,” said Mulatz. “Having successfully introduced new mobile solutions in Europe, we now aim to support North American customers with these solutions.”

In addition to the automotive sector, Bosch plans to utilize its service portfolio in Fort Lauderdale to support the travel and transportation industry with customer services as well as security for sea freight. Fort Lauderdale provides a favorable location due to its close proximity to Port Everglades, a major gateway for international trade and third busiest cruise port in the world.

Expansion of international presence
Establishment of the new Bosch Communication Center in Fort Lauderdale will increase the business unit’s international footprint. Established in 1985 as a monitoring center, Bosch Communication Center has significantly expanded its international network, offering more than 1,000 customers unique services including service and information hotlines, technical and field service support, feedback management, video surveillance and mobile security. Today, some 5,000 Bosch Communication Center associates within 26 locations provide services in more than 30 languages, conducting approximately 90 million transactions across all communication channels.

With the opening of this facility, the Bosch Group also expands its footprint in Broward County. Bosch Thermotechnology North America, a leading provider of water source and geothermal heat pumps, solar thermal systems, tankless water heaters and condensing boilers for residential and commercial applications, employs some 300 associates in Fort Lauderdale.

About Bosch
In the U.S., Canada and Mexico, the Bosch Group manufactures and markets automotive original equipment and aftermarket solutions, industrial drives and control technology, power tools, security and communication systems, packaging technology, thermotechnology, household appliances, solar energy, healthcare telemedicine and software solutions. Having established a regional presence in 1906, Bosch employs nearly 24,600 associates in more than 100 locations, with consolidated sales of $10.6 billion in fiscal year 2012. For more information, visit www.boschusa.com, www.bosch.com.mx and www.bosch.ca

The Bosch Group is a leading global supplier of technology and services. In fiscal 2012, its roughly 306,000 associates generated sales of 52.5 billion euros. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch spent some 4.8 billion euros for research and development in 2012, and applied for nearly 4,800 patents worldwide. The Bosch Group’s products and services are designed to fascinate, and to improve the quality of life by providing solutions which are both innovative and beneficial. In this way, the company offers technology worldwide that is “Invented for life.” Additional information is available online at www.bosch.com and www.bosch-press.com



Bosch Communication Center 2013 - October 2013

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